01202 70 50 40 info@thekingacademy.co.uk

Terms and Conditions

Terms & Conditions of Training

Training Fees

All deposits or balance payments for our Training Courses are final and non-refundable.

Training Dates and Cancellations

Once a training commencement date has been approved, communicated to the Trainee and agreed by them, the Trainee is expected to arrive on that date and according to the instructions sent to them by email.

If a Trainee wishes or is forced to change their training date for any reason (other than proposed by The King Academy), we require a minimum of 5 working days’ notice. In such case, the training date can be rearranged free of charge.

In the case where:

  • We do not receive a notice at all, or
  • We receive a notice less than 5 days from the training commencement date, or
  • The Trainee arrives for the 1st day and then for whatever reason does not show up on any of the remaining days of their training

then the remaining days of the training course will be chargeable on a Training Only Pricelist basis as shown below.

Training Only

Training Only
Duration1 day
Discovery Day
2 days3 days4 days5 days
Standard Training
Advanced Training
Cost *£275£450£625£800£975
✓ = included
* VAT to be added to prices above

 

Here are some examples to help clarify the cancellation costs:

Example 1

A Trainee has booked a 4 Days Premium Extra Course. They have been given a commencement date and have agreed to it. They call or email us the day before the agreed commencement date and ask to postpone their training for 2 weeks. In this case, since their booking is for 4 days and we did not receive a notice more than 5 working days before the agreed commencement date, they will need to pay an additional £800 + VAT, which is the equivalent of a 4 Day Training-Only course, if they want to reschedule. They can collect all their equipment, tools, chemicals and marketing material any time they want.

Example 2

A Trainee has booked a 5 Days Trailer Course. They have been given a commencement date and have agreed to it. They call or email us 3 working days before the agreed commencement date and ask to postpone their training indefinitely until their circumstances allow them to attend. Since their booking is for 5 days and we did not receive a notice more than 5 working days before the agreed commencement date, they will need to pay an additional £975 + VAT,  which is the equivalent of a 5 Day Training-Only course, if they want to reschedule. They can collect all their equipment, tools, chemicals and marketing material any time they want after the agreed commencement date.

Example 3

A Trainee has booked a 5 Days Premium Course. They have been given a commencement date and have agreed to it. They call or email us 10 working days before the agree commencement date and ask to move their training at a later date. Since we received an advance notice more than 5 working days from the commencement date, the Trainee can reschedule their training free of charge. They can still collect all their equipment, tools, chemicals and marketing material any time they want after the agreed commencement date.

 

Logo, Business Cards, Flyers and Van/Trailer livery design and Website design and production

In all our “Extra” courses, the design of a Logo, Business Cards, Flyers and Van or Trailer Livery is included, as well as the building of a website. The process, its limitations and the responsibilities of the Trainee and The King Academy are described below.

Logo, Business Cards, Flyers and Van / Trailer Livery

During the design stage, a member of our design team will be liaising with the Trainee to discuss their design and colour preferences and offer advice on best practices. We aim to produce a result that will make the Trainee happy to use but we regretfully cannot offer unlimited revisions or changes. We will therefore provide the Trainee with:

  • a minimum of 3 draft Logos to choose from as a starting point
  • up to 3 design changes on the chosen draft Logo after that
  • one draft for Business cards, Flyers and Van / Trailer Livery
  • up to 3 design changes on each of the above after that

Once the Trainee has approved the Artwork produced, no further changes can be made. This is due to us sending the Artwork to a printing company that, once received, cannot be changed. In the event that the Trainee decides to make changes after they have approved the Artwork, they will incur further costs, which will depend on what is required, as well as redesign/reprint fees.

Website

  1. The King Academy will provide the Trainee with a website consisting of 6 pages:
    1. Home Page
    2. Professional Oven Cleaning (explaining the process that takes place)
    3. Our Customers (showing the Trainees reviews and a review form)
    4. Our Prices (showing the price list of all oven cleaning services provided)
    5. Contact Us (includes contact details and a contact form)
    6. A Terms and Conditions page
  2. We also include a Privacy Policy. Should the Trainee wish to add other pages referring to services not under the scope of oven cleaning (such as i.e. carpet cleaning, window cleaning etc), we can quote for this separately. In such case, any additional cost will need to be prepaid before works commence.
  3. All pages will contain general content, design and layout that will be consistent with the Company logo they approved during the design stage and the overall image the Trainee wants to portray to the website’s visitors.
  4. During the website’s building process, a member of our design team will be liaising with the Trainee to discuss specific details of the website’s content, namely the areas covered by the Trainee, the price list they wish to display and their contact details.
  5. The website will be set up to contain basic SEO (Search Engine Optimisation) functionality. Even though every effort is made to follow the latest SEO practices, there is no guarantee, implied or otherwise, that the website will rank on search engines. Furthermore, training will be provided to the Trainee during the IT Handover meeting on how they can further increase the visibility and exposure of their website online. Should the Trainee require Advanced SEO services with guaranteed results, we advise that they contact a specialised marketing company who can offer that.
  6. The domain name and hosting belong exclusively to the Trainee. The King Academy will not retain any copyright or other licenses for the website produced and will pass ownership and all access credentials of the website and all other additional online services (hosting, email, domain, etc.) to the Trainee after the IT Handover is completed on the last day of the Trainee’s training, provided that all monetary balances have been settled.
  7. Once the website has been handed over to the Trainee and the IT Handover has been completed, the website becomes the responsibility of the Trainee, including all required maintenance, backups, updates, changes, domain name and hosting renewals and their related fees. Specifically for the domain name and hosting renewals, these will be communicated by the registrar and hosting company respectively directly to the Trainee, without any further intervention, knowledge or involvement of The King Academy from that point on. As delays or faults can happen, we advise all Trainees to frequently monitor their domain name and web hosting expiry dates and act accordingly to prevent disruptions or downtime. Any faults the website may display can be rectified after an agreed quote has been accepted and paid for, unless the error was due to an omission from The King Academy.
  8. After the IT Handover has been completed, should the Trainee wish to make additions to the website, or requires any kind of maintenance or alterations, we can provide these at an additional quote.

Damages caused during training

Whilst training, if a trainee causes any damage to the clients’ property or oven, they will be liable for it.

Guarantees

We cannot guarantee anybody’s success in the oven cleaning industry. Oven cleaning is a business. We have several examples of people who succeeded in their venture because they put the effort and time to make it work, but we cannot guarantee success to anyone as it is not dependant on us.